Refund & Returns Policy

The Short Version

Every part we ship is custom-manufactured to your specifications. Because of that, we cannot accept returns on parts that meet the specs you ordered. But if we made a mistake (wrong material, wrong dimensions, visible defect), we will fix it at our expense. No arguments.

Final Sale / Made-to-Order Notice

All 3D-printed parts are custom, made-to-order goods manufactured to your specifications and are classified as FINAL SALE. Because a reprint for another customer is effectively impossible, and because many jurisdictions exempt custom goods from standard consumer cooling-off / distance-selling return rights, we do not offer buyer's-remorse returns, exchanges, or partial refunds for parts that conform to the specifications you ordered. The remedies described below (free reprint, refund for defective or non-conforming parts, and pre-production cancellation) are your exclusive remedies.

Material Specification Warranty (Limited)

We warrant that the material printed will match the material you selected at checkout (for example, PLA vs. PETG vs. Tough Resin). We do NOT warrant that the material will meet any specific mechanical, chemical, thermal, electrical, biocompatibility, or regulatory performance beyond the manufacturer's published typical values. Material data sheets are provided on request and are for reference only. Actual part performance depends on geometry, orientation, infill, post-processing, and end-use environment, all of which are your responsibility. See our Terms and Conditions for the full product liability and end-use disclaimer.

When You Qualify for a Refund or Reprint

We will reprint your part for free or issue a full refund if:

• Wrong material: we printed in the wrong material or color.
• Out of tolerance: dimensions are outside the stated tolerance for the technology (FDM: +/- 0.2mm, SLA: +/- 0.1mm) and it affects fit or function.
• Manufacturing defect: delamination, warping beyond spec, incomplete print, missing features, or contaminated resin.
• Shipping damage: the part arrived broken or damaged due to inadequate packaging. You must report this within 48 hours of delivery with photos of the packaging and the damaged part.
• Wrong quantity: we shipped fewer parts than you ordered.
• Wrong finish: you ordered sanded/painted and received standard, or vice versa.

What Does Not Qualify

• Design errors: if the part matches your file but the design does not work as intended, that is not a manufacturing defect. We print exactly what you upload. We offer free DFM reviews to catch issues before production; take advantage of it.
• Visible layer lines: layer lines are inherent to FDM printing and are not a defect. If you need a smoother finish, choose SLA or add a sanding/painting finish.
• Minor cosmetic variations: slight color differences between batches, minor stringing on internal surfaces, or support witness marks on supported areas.
• Material performance: if you selected PLA and the part warped in a hot car, that is expected behavior for PLA (heat deflection ~60 °C). Material selection is your responsibility, though we are happy to advise.
• Change of mind: we cannot accept returns because you decided you do not need the part, changed the design, or ordered the wrong quantity.
• Damage after delivery: dropping, crushing, chemical exposure, or modifications made after you received the part.

How to File a Claim

1. Email support@3dservicesusa.com within 14 days of delivery (48 hours for shipping damage).
2. Include your order number, a description of the issue, and clear photos showing the defect. For dimensional issues, include caliper measurements.
3. We will review your claim within 2 business days. If we need the part returned for inspection, we will send a prepaid shipping label.
4. Once approved, you choose: free reprint or full refund to your original payment method. Reprints ship within 3–5 business days. Refunds are processed within 5–7 business days.

Remedy Cap: Reprint, Then Refund

For a single qualifying defect, we will provide at our discretion either one (1) free reprint OR a full refund of the affected line item. If a reprint still does not meet specification after a second attempt, we will issue a refund for the affected line item rather than continue reprinting. Our total liability for any order (including reprints, refunds, re-shipping, and incidental costs) is capped at the amount you paid for that order, consistent with Section 8 of our Terms and Conditions. We are not responsible for lost profits, downstream production delays, rush-job surcharges paid to third parties, or other consequential damages.

Chargebacks and Payment Disputes

Please contact us first at support@3dservicesusa.com before filing a chargeback or payment dispute. In nearly every case we can resolve the issue faster, and more generously, than a card network can.

• Filing a chargeback for a defect that fits our return policy, without first contacting us, waives your right to a free reprint; your remedy becomes the chargeback outcome itself.
• Filing a chargeback for a conforming, delivered order (e.g., "I changed my mind" or "the design does not work for me") constitutes a breach of these terms and of the card network's rules. We will contest the dispute with production records, delivery confirmation, and quality-check evidence, and we reserve the right to recover chargeback fees, collection costs, and reasonable attorneys' fees as permitted under our Terms.
• Fraudulent chargebacks may be reported to the card network, to collection agencies, and to law enforcement where appropriate.

Intellectual Property Infringement Claims

If a third party notifies us that a part we produced infringes their intellectual property, we will review the claim in good faith. If supported by a valid DMCA takedown notice or equivalent, we may: (a) cease any further production of the part, (b) suspend or delete the associated uploaded files, and (c) forward the claim to you for counter-response. A refund for an IP-flagged order that has not yet shipped will be issued at our discretion. We are not liable for refunds, replacements, or damages arising from your uploaded design infringing a third party's rights. That risk remains with you under Section 4 (File Upload and Intellectual Property) and Section 11 (Indemnification) of our Terms.

Order Cancellation

• Before production starts: full refund, no questions asked. Email us as soon as possible.
• During production: if we have already started printing your parts, we will refund the cost minus materials and machine time already consumed. We will tell you the exact amount before processing the cancellation.
• After shipping: cancellations are not possible once an order has shipped. You may file a return claim if the parts arrive with a qualifying defect.

Refund Method

Refunds are issued to the original payment method. Credit card refunds typically appear within 5–10 business days depending on your bank. Invoice credits are applied to your account and can be used on future orders or refunded by check upon request.

Disputes

If you disagree with our decision on a claim, email legal@3dservicesusa.com with your order number and we will escalate the review. We want to get it right.

Contact

For all return and refund inquiries:
Email: support@3dservicesusa.com
Subject line: "Return/Refund, Order #[your order number]"